healthcare
HIPAA-Compliant Patient Intake & Scheduling Engine
Business Impact:
-42% Patient No-Shows
Problem / Challenge
Problem: Over 1,200 monthly patient no-shows and manual telephone scheduling cost a network of 12 medical clinics over $180,000 annually in unbilled capacity.
Custom Software Solution
Solution: Engineered an automated multi-channel SMS/Email notification & booking engine integrated with a secure HIPAA-compliant patient document vault.
Business Impact & Efficiency Gains
Business Impact: Reduced patient no-shows by 42%, automated patient intake forms prior to appointments, and saved 45 administrative hours per week.
Technologies Used
Laravel 11
React
REST API
MySQL
Twilio API